Refund policy

Returns and Refund Policy

At Paul Johnson Art NZ, we take care to package our artwork prints securely to help ensure they arrive in excellent condition.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, including ordering the wrong size or deciding that an artwork is no longer wanted.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

We ask that you provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage or fault.

• Photographs of the outer packaging and protective cardboard if the parcel arrived damaged.

Please retain the print and packaging until we have reviewed the issue.

We may request additional information to assess your claim. Where a product does not meet the guarantees required by New Zealand law, we will provide the appropriate remedy, which may include a replacement or refund.

Your Consumer Rights

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.